- Position Type:
- Full-time
SONDI N. GILBERT
8822 Ashwood Drive Riverdale, GA 30274678-266-8523Sondi41@comcast.net
summary
Your organization is looking for an independent thinker within the framework of the company’s goals and objectives. I am a results-oriented client relationship analyst with approximately 16 years of both hands-on and management experience in all aspects of managing customer service and technical administration. Strengths include being motivated, goal oriented and strong administration. Successful in resolving customers’ concerns in both corporate and field environments.
professional experience
Professional Career Development Institute, Norcross, GA 2002 - 2007Quality Assurance Analyst· Manage an organization of 16 staff personnel, utilizing intense customer service and accounting skills. · Responsible for directing, planning, organizing and controlling the timely and accurate processing of all customer invoices totally approximately $100M in premium· Assist inbound calls with inquiries regarding sales, service and billing issues inclusive to claims, disputes collections and invoice inquiries· Ensure all departmental reports, invoices, monthly payroll reports, late notices, etc. are processed timely· Oversee balancing and preparation of agent commission statements and checks.Magnum Communication, Atlanta, GA 1997 -2001Technical Analyst· Monitoring mainframe systems and correcting any outstanding errors· Reporting problems to Clients and Bureau, while resetting lines for connections (Unix Server, Notes Server, Scobby Server and Web Serber).· Ensure all needed Bureau and Client production lines are active· Review all reports for discrepancies· Analyzed month ends reports and forwarded to the Accounting departments for auditing. US Communication, Atlanta, GA 1996 -1997Help Desk Analyst· Responsible for monitoring systems and responding to error messages· Responsible for communicating shift activities· Responded to client and Call Center issues and concerns· Resettled liens for each connection while ensuring that each cable line was running properly· Verified backups were completed and sent to off-site facility· Liaison between Medicaid, Medicare and private carriers regarding the release of patient information Education University of Montevallo, Montevallo, Alabama (1981-1982)University of Alabama at Birmingham, Birmingham, Alabama (1982-1984) REFERENCES ARE EXCELLENT AND AVAILABLE UPON OFFER
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